What were you thinking?
Never before in the history of the
workforce have there been four generations working together. Each generation is defined by specific events with differing
motivations and views of work and lifestyles. This course will look at each of the generations, what defines them, and their
impact on delivering patient care. Attendees will come away with a better awareness of diversity in the workplace and the
skills needed to communicate with staff and patients across the generations.
2 ½-3 hours Suitable for all members of the dental team
Conflict “Revolution”: Taking
the Fear Out of Conflict Management
This course looks at the dynamics of conflict and confrontation.
Attendees will learn how to recognize the warning signs of conflict and the skills to effectively deal with crises and conflicts.
Whether it is between staff and other staff or staff and patients, confrontation appropriately used can generate positive
results, while confrontation inappropriately handled can be very destructive.
2 ½-3 hours Suitable for all members of the dental team
You Gotta Know When
to Hold ‘em…When to Fold ‘em!
One of the challenges practices face is attracting and
retaining competent, dedicated staff. This course looks at the current workforce environment and factors that affect the hiring
process. Attendees will learn the steps they should take to improve their chances of hiring the staff that is the best match
for their practice. Legal issues will be addressed. 2 ½-3 hours Suitable for dentists and managers
“I Know That You Believe You Understand What You Think I Said…”
Richard Nixon’s now famous quote
has become the perfect example of a sentence that overuses the English language and clouds the meaning of the message. This
course looks at effective oral and written business communications. Attendees will learn the critical elements of a superior
business letter. They will also learn how to design a patient satisfaction survey that will reveal important perceptions that
others have about their practice.
2 ½-3 hours Suitable for dentists and managers
The Top Ten Signs That Your Practice Is Under the Weather
This course looks at the symptoms of a practice that is unhealthy.
Attendees will learn what key indicators to track to maintain a healthy practice. Prevention is the key to oral health. It should also be the cornerstone
of practice health.
2 ½-3 hours Suitable for all members of the dental team
